Effective Date: 08.08.2023

1. Returns

We at Themark.lv are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, you can initiate a return within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • The return must be requested within 30 days of the delivery date.
  • The item should not be listed under the “Non-Returnable Items” section (see section 3).

2. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact our Customer Support:

  • Email: info@themark.lv
  • Subject: Return Request – Order #[Your Order Number]
  • Provide your order number, reason for the return, and any relevant details.

b. Wait for Confirmation:

  • Our customer support team will review your request and provide you with further instructions.

c. Pack the Item:

  • Pack the item securely in its original packaging to prevent damage during transit.

d. Return Shipping:

  • You are responsible for the return shipping costs.
  • We recommend using a trackable shipping method to ensure that the return reaches us.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-Returnable”
  • Personalized or custom-made items
  • Perishable goods
  • Intimate or sanitary goods
  • Gift cards

4. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original payment method within 14 business days.

5. Late or Missing Refunds

If you haven’t received your refund after the specified time, please follow these steps:

a. Check your Bank Account:

  • Sometimes, there may be a delay in processing refunds by banks or credit card companies.

b. Contact Us:

  • If you’ve checked your account and still haven’t received your refund, please contact us at info@themark.lv for assistance.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to arrange for a replacement or refund.

7. Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or item, please initiate a return as outlined in section 2 and place a new order for the desired item.

8. Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please don’t hesitate to contact us at:

Please note that this policy is subject to change without notice. It is recommended to review our Returns and Refunds Policy periodically for any updates.

Address: Themark.lv Ozolciema 32/4-41, Riga, LV-1058, Latvia

Phone: +371 26064394

Effective Date: 08.08.2023

Thank you for shopping with Themark.lv!